Mehrwert SMS Beschiss
geschrieben von Haru (26. September 2007)
Kategorie: Alltag

Immer mehr Anbieter von Mehrwert SMS (völlig überteuerte Klingeltöne, Chats, Hintergrundbilder, … ) verschicken an zufällige Handys und Web’n'walk Boxen Merwert SMS Nachrichten. Diese werden dann einfach verrechnet und bleiben in der langen Liste von Verbindungsdetails meist unbemerkt. Der brave Kunde hat ohnehin einen Abbuchungsauftrag und bemerkt gar nicht, dass die Kohle weg ist. …

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Was tun? Am besten gar nicht lange rumärgern. sondern:
1. Mehrwertnummern sperren lassen … außer man will die nutzen … dann natürlich nicht. :-)
2. Per Post oder Fax abgebuchte Beträge als Gutschrift zurückfordern nach dem Motto “nicht bestellt, nicht bezahlt”:

Mustertext:
Sehr geehrter Damen und Herren,
Ich habe ein Abrechnungsproblem mit diesem Anschluss. Es wurden auf der letzten Rechnung Mehrwert SMS verrechnet, welche weder angefordert wurden noch in irgend einer Weise erwünscht sind. [Bei Web'n'walk: Dieser Anschluss wird ausschließlich zur Datenübertragung verwendet]. [Auf Wunsch: Ich bitte Sie deshalb, das Zusenden und Abrechnen dieser Mehrwert-SMS oder Anrufe zu unterbinden]. Ich bin auch nicht bereit diese SMS in Höhe von EUR ( … ) netto zu übernehmen und bitte Sie deshalb diese auszubuchen. Aufstellung folgt: [Angabe der SMS-Nachrichten laut Rechnung].


Kommentare:
4 Kommentare zu "Mehrwert SMS Beschiss"
Bixer am 26. September 2007 um 19:10

Beim Helpdesk wurde gesagt, dass es sich um Ausländische SMS-Betreiber handelt und das es deshalb aus einem St. Nimmerleinsgrund nicht geht das (äh,… oder so) richtig abzurechnen. Der Absender war aber eine +43 Nummer…


Hondo am 26. September 2007 um 09:01

Das ganze ist doch irgendwie ein Witz? Oder doch eine bodenlose Frechheit.


Haru am 26. September 2007 um 10:56

Ja … Frechheit… Absolut! Das übelste daran ist, dass die Betreiber so tun, als ob man da ohnehin nichts machen kann, weil sie gewohnt sind, jeden Mist einfach vom Konto abzubuchen. Wie komme ich dazu, mit dagegen überhaupt wehren zu müssen. diese ganze Abrechnung über Handys außerhalb von Gesprächsgebühren halte ich ohnehin für zweifelhaft.


infosucher am 26. September 2007 um 10:19

hey habt ihr infos über mehrwertsms??? ich brauche es für ein referat! danke wäre sehr nett!
lg der infosucher


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